Florence Henderson's FloH Club offers Telephone Computer Support For Seniors.
Here are answers to some frequently asked questions about The FloH Club.
What is The FloH Club?
The FloH Club is a telephone-based technical support service for people who didn't grow up with computers or who want more confidence with technology. It's like roadside assistance for your computer.
What services does The FloH Club offer?
The FloH Club offers Membership Plans for ongoing computer support, One-Time Empowerment Service for assistance with a single computer issue, Repair & Protect Service to ensure your computer is virus-free and performing at its best, and a FREE Checkup to assess your computer for any issues that might exist.
How does The FloH Club deliver support?
When you have a computer concern or question, call The FloH Club’s support number (1-800-591-9347). You’ll speak with one of our trustworthy and highly trained technicians, located in the United States or Canada. With your permission, this person can access your computer safely and securely, resolving the issue as you watch. If you prefer, the technician can guide you through the steps.
Is The FloH Club right for me?
If you depend on friends or relatives for help with computer issues, have a loved one who depends on you for computer support, are afraid to try new things with your computer even though you want to, or feel panic or frustration when you use a computer, The FloH Club would benefit you.
How is The FloH Club designed to meet the technology needs of older adults?
The FloH Club focuses on the needs, concerns, and interests of people who did not grow up with computer technology; our patient and friendly support experts are based in North America; and we can access your computer remotely (from a distance) to resolve your issue for you.
What is The FloH Club's history?
Multitalented entertainer Florence Henderson wanted others to experience the same growing confidence with technology that she felt.
What are The FloH Club's hours of operation?
The FloH Club's technicians are available 24 hours a day, 7 days a week.
Where is The FloH Club's call center?
When you call The FloH Club for help with a computer issue, you will speak with a technician in the United States or Canada.
What methods of payment are accepted?
The FloH Club accepts Visa, Mastercard, American Express, and Discover.
How will I be billed?
Your credit card will be charged immediately after your purchase. If you purchase a Monthly Membership, your credit card will be charged monthly on the calendar day of the purchase. All memberships are renewed unless otherwise requested by the member; however, members will be notified before their membership is renewed.
How will the charge appear on my credit card statement?
The name FLOH Club LLC will appear on your credit card statement.
Is the service guaranteed?
The FloH Club's service has a money-back guarantee. If we can't resolve your computer concern or question, call us within five (5) days of delivery of the service for a full refund of the purchase price.
How can I give The FloH Club as a gift?
The FloH Club makes a great gift for loved ones who need assistance with computer issues, especially if they typically depend on you for help. During checkout, you will have the opportunity to indicate that your purchase is a gift.
I received The FloH Club as a gift. Now what?
Explore this site to learn more about The FloH Club, including what support is covered by your plan or service, how support is delivered, The FloH Club’s history, and answers to frequently asked questions (this page).
Is my information secure?
The FloH Club’s security measures protect the personal information we receive from you, so you can feel comfortable and safe when shopping. We use industry-standard SSL and encryption technologies, which provide a high level of security when communicating over the Internet.
What happens to my personal information?
The FloH Club is committed to protecting the privacy of the personal information we receive from you. For further details, please review this site's Privacy Policy.
Which computer operating systems are supported?
The FloH Club’s services support the following operating systems: Windows 7 (when available), Windows Vista, and Windows XP. There is no support for Mac OS, Linux, or older versions of Windows.
Which Internet browsers are supported?
The FloH Club's services support Internet Explorer version 5.5 and later, and Mozilla Firefox version 2 and later. Other Internet browsers may not be supported.
Which computer applications are supported?
The FloH Club can ensure that the following applications launch and run correctly: Microsoft Office Word, Microsoft Office Excel, Microsoft Office PowerPoint, Microsoft Office Outlook, Outlook Express, and Windows (Microsoft) Mail.
Are computer hardware issues supported?
The FloH Club does not support computer hardware issues.
Is Internet connectivity supported?
The FloH Club does not provide assistance with your connection to the Internet. You must be connected to the Internet in order to receive remote service from our technicians.
Are domain and password resets supported?
The FloH Club does not support domain or password resets.
What can you tell me about the technical infrastructure supporting The FloH Club’s services?
The FloH Club's services are powered by support.com.
How can I talk to someone about The FloH Club?
If you are an existing FloH Club member, call 1-800-591-9347 for immediate assistance. For information about The FloH Club or to sign up, call 1-877-800-FLOH (3564).
How can I cancel my Membership Plan?
You may cancel your Membership Plan within five (5) days of purchase by contacting the FloH Club's billing department, at 1-805-456-7067. Otherwise, the cost of the Membership Plan is not refundable.
How can I update my contact information if my phone number or address changes?
To update your contact information, click "My Account" and sign in with your e-mail address and password. You will then have the opportunity to update your information.
Is there a time limit on how long I will be assisted if I bought the One-Time Empowerment Service?
If you purchase The FloH Club's One-Time Empowerment Service, our friendly and helpful technicians will assist you until your issue is resolved.
If I bought the One-Time Empowerment Service, how many issues will be addressed?
The FloH Club's One-Time Empowerment Service is designed to help you address a single issue. If you are experiencing multiple issues or regularly need technology support, you should consider purchasing a FloH Club Membership Plan.
I live in Canada, Can i use The FloH Club?
Absolutely, just call (877) 369-3920 to sign up.
If I live outside the United States and received The FloH Club as a gift, can I utilize the support?
The FloH Club does offer support to residents of the United States and Canada. Unfortunately, our service is not offered anywhere else.
How many times can I call?
Members can call as many times as needed to address issues with their computer; however, The FloH Club may choose to refuse service if the frequency of requests for support is deemed excessive or malicious.
I live outside the United States and would like to buy The FloH Club for someone living in the United States. Is that possible?
Absolutely! If you would like to purchase The FloH Club as a gift for someone living in the United States or Puerto Rico, please visit the Plans & Services page of this site or call 1-877-800-FLOH (3564).
How can I contact The FloH Club's billing department?
You can reach The FloH Club's billing department by calling 1-805-456-7067. The billing department is open between 9 AM and 5 PM Pacific Time, Monday through Friday.
What is "Remote Access"?
Remote access is a term used to describe how support representative's will, with your permission, access your computer through the internet and fix your problems.
